Role OverviewJoin Principle Choice Solutions (PCS) as a remote Inbound Call Center Representative and help support Veterans by answering questions, solving problems, and connecting callers to the information they need. Every conversation is an opportunity to make someone's day a little easier. Whether you're experienced in customer service or looking to grow your career, we'll provide the training, tools, and support you need to succeed.
What You Will Do
As an Inbound Call Center Representative, you'll be the first point of contact for Veterans and healthcare providers seeking assistance and information. Your responsibilities will include answering incoming calls in a professional and friendly manner, assisting with questions regarding services and support programs, researching information and helping callers find solutions, documenting call details accurately, and providing exceptional customer experience on every interaction.
Why It Might Be a Fit
You'll enjoy helping people and making a difference, communicating clearly and professionally, thriving in a fast-paced environment, and multitasking between phone calls and computer systems. You'll also have strong attention to detail, be dependable and self-motivated while working remotely, and want a stable career with opportunities to learn and grow.
Requirements
- U.S. Citizenship
- Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
- Ability to obtain and maintain a VA government background investigation
- Excellent customer service and communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Ability to ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved
Benefits
- Medical, dental, and vision coverage
- Paid time off, paid sick time, and 11 paid holidays
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Paid training
- Equipment provided
- Full-time benefits
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