Role OverviewThe Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
What You Will Do
Answers incoming calls, assists existing customers in resolving issues, provides service quotes for new customers, establishes customer accounts, and provides customer retention by offering alternatives to cancellation requests.
Why It Might Be a Fit
The ideal candidate will have excellent verbal, written, and analytical skills, computer proficiency in MS Office, and strong typing skills. They will be able to handle a heavy volume of calls, multitask, and react well under pressure.
Requirements
- Ability to handle a heavy volume of calls in a professional and efficient manner
- Excellent verbal, written, and analytical skills
- Computer proficiency in MS Office and strong typing skills
- Ability to multitask
- Ability to react well under pressure and treat others with respect
- Ability to identify and resolve problems in a timely manner
- Ability to Prioritize and plan work activities
- Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards
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