Customer Service Representative

Contribute to the achievement of Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner. Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.

What You Will Do

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Create customer service tickets for required service and parts. Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.

Why It Might Be a Fit

Punctual and reliable; be at work on time every day and the ability to work in a team environment. Strong phone contact handling skills and active listening. Problem solving skills required, willingness to learn.

Requirements

• Punctual and reliable
• Strong phone contact handling skills and active listening
• Problem solving skills required, willingness to learn
• Microsoft Programs experience – Outlook, MS Teams, and MS Excel
• Construction and Window knowledge preferred
• Bilingual Spanish/English a plus