Customer Service Representative

We are looking for a customer service representative to handle a multi-line phone system, make calls to schedule customers, and have basic knowledge of the DFW area map. The ideal candidate should be able to work well under pressure in a fast-paced environment, effectively communicate with customers and technicians, and be detail-oriented.

What You Will Do

Handle a multi-line phone system, make calls to schedule customers, dispatch technicians, answer emails, perform data entry, transfer calls to the appropriate departments, and perform general office duties.

Why It Might Be a Fit

This position provides an opportunity to work the On-Call phone one week a month for additional overtime pay and an on-call bonus, and the ideal candidate should have flexibility in their schedule, CSR experience, and HVAC experience.

Requirements

• Flexibility in schedule
• 2 years of CSR Experience
• 1 year of HVAC Experience preferred
• Attention to detail, able to multi-task efficiently

Benefits

• Overtime pay
• On-call bonus
• Flexible schedule