Role OverviewThe Customer Sales and Service Representative serves as the front line to our external Customer base, providing professional, timely, and complete sales service to an assigned Customer base. They will leverage Customer Relations Management (CRM) insights, create rapport, and effectively translate product features into benefits.
What You Will Do
Plan and execute scheduled outbound telephone sales calls, receive inbound telephone calls, email, ecommerce, and fax sales orders, provide Customers with post order confirmation and follow up, and create and maintain rapport and relationships with assigned Customers.
Why It Might Be a Fit
The ideal candidate should have a strong desire to serve, be a skilled communicator, and have the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues.
Requirements
- 1 year Customer Service, Sales, or Call Center experience in an office environment
- Microsoft Office experience with advanced functions of Outlook and Excel
- Prior experience with Margin Minder, SAP, or similar data collection/tracking systems
Benefits
- Medical
- Dental
- Vision
- Disability
- Paid Time Off (including vacation and sick time)
- 401k with company match
- Tuition Reimbursement
- Mileage Reimbursement
]]>