Role OverviewThis position is accountable for providing Haffner's customers with an outstanding, positive customer experience. The role involves providing customer service via telephone, email, and lobby visits, and developing new business opportunities with existing customers.
What You Will Do
The main responsibilities include answering customer calls, responding to inquiries, promoting company products and services, maintaining documentation, and supporting the Finance Department.
Why It Might Be a Fit
The ideal candidate will have a strong commitment to customer satisfaction, effective communication skills, and the ability to work in a fast-paced environment. They will also be willing to participate in mandatory training sessions to grow product knowledge and promote stronger customer satisfaction.
Requirements
- Minimum of 3 years of customer service experience, preferably in a call center environment.
- Minimum of 1 year experience in the Heating and Energy sector.
- Prior customer service experience, particularly in a high-volume environment, preferred.
- Ability to work varied shifts at peak times, including evenings and weekends.
Benefits
- Hourly rate of $20.00 per hour
- Employee Discount on gasoline, and residential propane and oil
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Time Off
- Employee discounts
- Company Paid Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability
- Critical Illness and/or Accident Insurance
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