Role OverviewThe Customer Service Representative will act as a liaison between customers and the company, resolving customer complaints and providing information on company policies. They will work with the Customer Service Manager to ensure proper customer service is being delivered. The role requires excellent oral communication skills, ability to handle demanding inquiries, and strong interpersonal skills.
What You Will Do
The main responsibilities of the Customer Service Representative include resolving customer complaints via phone, email, or mail, logging issues into online issue tracking software, advising on company information, and compiling reports on overall customer satisfaction.
Why It Might Be a Fit
To be successful in this role, you will need to exhibit the highest ethical best practices and personal integrity, demonstrate ability to effectively and diplomatically handle demanding inquiries, and possess strong interpersonal skills.
Requirements
- High School graduate or equivalent
- Customer service experience required
- Excellent oral communication skills
- Ability to handle demanding inquiries
- Strong interpersonal skills
- Critical thinking and problem-solving skills
- Computer literacy
- Prioritization, organization, coordination, and time management skills
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
]]>