Role OverviewThis position is accountable for providing Haffner's customers with an outstanding, positive customer experience. The role involves providing customer service via telephone, email, and lobby visits, and developing new business opportunities with existing customers.
What You Will Do
The main responsibilities include answering customer calls, responding to inquiries, and maintaining customer records. The role also involves supporting the Finance Department and performing other related duties.
Why It Might Be a Fit
The ideal candidate will have a strong commitment to customer satisfaction, effective communication skills, and the ability to work in a fast-paced and high-volume environment.
Requirements
- Minimum of 3 years of customer service experience
- Minimum of 1 year experience in the Heating and Energy sector
- Prior customer service experience in a high-volume environment
- Ability to work varied shifts at peak times, including evenings and weekends
- Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications
Benefits
- Employee Discount on gasoline, and residential propane and oil
- Employee discounts
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Time Off
- Company Paid Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability
- Critical Illness and/or Accident Insurance
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