Role OverviewWe're a customer service company that aids with Heating, Cooling Plumbing and Electrical repairs. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customers may face with accuracy and efficiency.
What You Will Do
Respond to customer inquiries via phone, email, or chat, identify and assess customers' needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open and interactive communication, and meet personal/customer service team sales targets and call handling quotas.
Why It Might Be a Fit
The best CSRs are genuinely excited to help customers, patient, empathetic, and passionately communicative. They love to listen, put themselves in their customers' shoes, and advocate for them when necessary.
Requirements
- Strong phone contact handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Benefits
- Accrued Paid Time Off
- Comprehensive benefit package
- Holiday Pay
- Health Dental and Vision Coverage
- 401k retirement plan
- Long and Short Term Disability
- Life Insurance
- Supportive Team Culture
- Hybrid work schedule after 6 months
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