Role OverviewWe're looking for a Customer Service Representative who shares our commitment to customer satisfaction and views this opportunity as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience.
What You Will Do
Handle an average of 100 inbound calls per day, schedule service appointments, gather and assess customer information, resolve customer inquiries, and accurately enter and maintain customer records in the CRM system.
Why It Might Be a Fit
If you want to be part of something bigger than just a job, make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
Requirements
- High school degree
- 1-2 years of experience in customer service
- Ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
Benefits
- Annual salary: $40,000-$45,000
- Commissions (eligible for overtime over 40 hours/week)
- Weekly paychecks
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Pet Insurance
- Met Law
- Short-Term and Long-Term Disability
- Employee Wellness
- 10 days of Paid Time Off (PTO) per year
- 5 additional days of PTO after 5 years with TR Miller
- 7 paid holidays
- Regular company events and outings
- President’s Club – Annual all-expenses-paid trip for top performers + guest
- Tuition Reimbursement
- 401(k) plan with a 4% company match
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