Role OverviewAs a Customer Service Representative, you'll help people in your community access the financial solutions they need by building connections with our diverse customer base and processing transactions while providing exceptional in-store experiences. You'll play a pivotal role in our high-performance environment and be offered hands-on training, coaching, and development as we invest in your long-term success.
What You Will Do
You'll connect with customers, review and process transactions with accuracy, and offer personalized financial services to fit their lifestyle. You'll also enter and maintain customer information, build new business through call campaigns, and assist with customer account management and collections.
Why It Might Be a Fit
If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then this role might be a fit. You'll have access to a robust learning management system, cross-brand training, and performance-based career advancement.
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
Benefits
- Paid on-the-job training
- Comprehensive new hire program
- Access to a robust learning management system
- Cross-brand training
- Enrollment in a Key Holder Program
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources
- Free access to exclusive discounts
- Paid time off
- Relaxed, business casual dress code
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