Role OverviewThe Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Customer Service Representative you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.
What You Will Do
Inputting customer details on orders, transcribing selection sheets for install/transcribing for repairs, processing work order for install, proofreading data, answering email and phone calls, updating records for reselections and/or rescheduled installs, dealing with customer and homeowner queries, helping all teammates, operating office equipment, adhering to confidentiality regulations.
Why It Might Be a Fit
Typing skills / 40 wpm preferred, accuracy and attention to detail, good communication skills both written and verbal, computer skills and knowledge of flooring/new home construction a plus, basic literacy and numeracy skills.
Requirements
- Typing skills / 40 wpm preferred
- Accuracy and attention to detail
- Good communication skills both written and verbal
- Computer skills and knowledge of flooring/new home construction a plus
- Basic literacy and numeracy skills
Benefits
- Medical, Dental and Vision coverage
- 401K
- Paid Holidays
- Vacation and Personal Time
- On-site Gym Facility
- Employee Appreciation Events
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