Customer Service Representative

Crash Champions
Knoxville, TN
Category Customer Service
Job Description
Role Overview

As a Customer Service Representative, you will be the first point of contact for customers and prospective customers, ensuring a prompt and professional manner. You will manage incoming phone calls, walk-in business, and written correspondence, and provide clerical and administrative support to General Managers and Service Advisors.

What You Will Do

You will handle receivables, payables, entry of information into the accounting system, and perform other related duties as assigned. You will also be responsible for answering a high volume of calls and/or emails daily.

Why It Might Be a Fit

To be successful in this role, you will need strong interpersonal and customer service skills, analytical and problem-solving skills, multitasking and organizational skills, and the ability to answer a high volume of calls and/or emails daily.

Requirements

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Attentiveness and patience

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus
  • 5 Paid Holidays
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