Role OverviewProvide excellent customer service, warranty, and technical support directly to customers. Assist customers with all orders, product, and return related inquiries. Be a customer advocate and understand our brand voices.
What You Will Do
Answer incoming phone calls, respond to emails, provide customer service, and process requests for Return Authorizations. Work closely with Credit dept for timely release of orders and customer reconciliation issues.
Why It Might Be a Fit
Genuine interest and understanding of K2 products and sports, advanced skills in MS Windows applications, and ability to work well in a team environment.
Requirements
- Minimum of 1-2 years customer service experience
- Genuine interest and understanding of K2 products and sports
- Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
- Experience with MRP systems a plus
- Consistent sense of urgency required
- Ability to work well in a team environment and cross functionally
- Detail oriented, conscientious, and self-motivated
- Excellent follow through and persistence
- Excellent time management skills
- Ability to prioritize, multitask and escalate when needed
- Initiative to improve processes
Benefits
- Overtime and/or an adjusted schedule may be required in peak season
]]>