Role OverviewAs a Customer Service Representative, you will be the direct point of contact for patients, caregivers, referral sources, and commercial accounts. You will interact with customers to provide information, handle complaints, and resolve issues. You will also receive, qualify, and process customer orders in a timely and accurate manner.
What You Will Do
Your main responsibilities will include answering phone calls, greeting visitors, distributing mail, and processing work orders. You will also qualify orders, inform customers of financial responsibility, and input orders into the computer system. Additionally, you will handle customer complaints, audit deliveries, and track rentals and automatic reorders.
Why It Might Be a Fit
We are looking for driven individuals who can grow with our company. You will have the opportunity to develop your knowledge and skills in all areas of your job. We offer a competitive pay, medical insurance, dental and vision insurance, short-term and long-term disability options, life insurance, and a 401K plan.
Requirements
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel, etc.)
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Benefits
- Medical Insurance
- Dental and Vision Insurance
- Short-term and Long-term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
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