Role OverviewThe Customer Service Representative is responsible for ensuring customers' orders are placed, processed, tracked, and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.
What You Will Do
Accurately manage the order input process, work with internal supply chain departments, maintain system accuracy, complete product returns or invoice adjustments, and work closely with Sales Representatives.
Why It Might Be a Fit
Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively, and work well within a team atmosphere.
Requirements
- High School Diploma or GED
- Minimum 2 - 4 years Customer Service experience
- Experience with Enterprise Resource System (ERP), specifically JDE or similar application
- High attention to detail and organization skills
- Experience within the manufacturing industry, B2B experience a plus
- Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce
- Excellent communication, collaboration, and problem-solving skills
- Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship
- Strong team player with high degree of urgency with the ability to multi-task, plan, and prioritize
- Detailed oriented
- Ability to work and manage competing priorities in a fast-paced environment
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