Role OverviewThe Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
What You Will Do
Greet customers in a friendly, professional manner, provide concierge services, invoicing, record customer preferences, proactive preparation for incoming aircraft, provide timely feedback, and partner with line service team.
Why It Might Be a Fit
We are looking for a positive, upbeat person who can provide personalized service, sense what another person wants and needs before they ask, and always live up to their commitments.
Requirements
- Customer focus- naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
- Bilingual preferred
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses
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