Role OverviewA Customer Service Representative provides a solution-based service to valued customers with company-provided equipment and employee-provided connectivity. The role requires a highly motivated virtual team player with strong self-management who is willing to go above and beyond while demonstrating a proactive, problem-solving mindset.
What You Will Do
The responsibilities of this position include, but are not limited to, promptly processing internal and external customer requests, reviewing order entry, communicating with internal and external team members, and taking ownership of inquiries to find solutions.
Why It Might Be a Fit
This position requires effective written/verbal/nonverbal communication, an analytical problem-solving mindset, high task variation, autonomy, trust, and reliability. The ideal candidate will be able to work in a fast-paced, remote work environment and have strong computer skills.
Requirements
- High School Diploma or GED equivalent
- 2+ years' experience in Customer Service that includes responsibility for external customer interactions
Benefits
- Health & Welfare Benefits: Medical and prescription drug plans, telemedicine, High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy, an employee assistance program (EAP), and voluntary accident, critical illness, and hospital indemnification programs.
- Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning, paid parental leave, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability, basic life insurance, accidental death and dismemberment (AD&D), adoption financial reimbursement, tuition reimbursement, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
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