Role OverviewAs a Customer Service Representative at Assured Comfort, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care.
What You Will Do
Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, serve as a key liaison between customers, technicians, sales team, and management, schedule service and routine maintenance appointments, maintain and update customer records, provide detailed information about our products and services, and troubleshoot and resolve customer issues and concerns.
Why It Might Be a Fit
We are seeking a dynamic and proactive individual with strong problem-solving skills to foster strong relationships with our clients and enhance their overall experience with our services.
Requirements
- A minimum of 1 year of administrative or customer service experience in an office environment
- Proven ability to cultivate strong rapport with customers and colleagues alike
- Strong organizational and time management skills
- Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere
- A genuine passion for helping others with patience and empathy
- Excellent written and verbal communication skills
Benefits
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health savings accounting
- Flexible spending account
- Growth Opportunities
- Employee discounts
- Company paid short term life insurance
- Life insurance
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