Role OverviewThe Customer Service Representative is responsible for maintaining a positive relationship with customers, assisting customers and other R&L employees in tracking and monitoring freight movement, and resolving issues. This role requires strong communication and critical thinking skills, as well as the ability to work in a fast-paced environment.
What You Will Do
Daily freight tracing with customers, assisting other terminals in freight-related issues, and performing other related duties as assigned.
Why It Might Be a Fit
The ideal candidate will have strong communication and critical thinking skills, experience in a fast-paced environment, and the ability to deal with potentially stressful situations.
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge of Windows, Outlook, and other Microsoft products
- Ability to type 30+ WPM
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
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