Role OverviewWe're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.
What You Will Do
Responsibilities include greeting pets and their humans, answering phone calls and emails, scheduling appointments, managing reservations, and maintaining documents.
Why It Might Be a Fit
If you're passionate about pets and love connecting with people who feel the same, this role may be a great fit. You'll have the opportunity to work with animals, provide excellent customer service, and be part of a team that cares about pets and their owners.
Requirements
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Benefits
- Discounted daycare and boarding for your own dog
- Medical/vision/dental plans
- 401k
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