Role OverviewThe Customer Service Representative responds to existing and prospective customers, ensuring that orders are properly invoiced and providing superior customer service. The role involves managing requests for products, price, and technical information, and working closely with Sales, Marketing, Logistics, and Technical Support to meet performance expectations.
What You Will Do
Responsibilities include developing customer relationships, managing orders, capturing and updating customer data, querying customers to identify needs, and processing credits/debits and customer returns. The role also involves providing timely notification to customers regarding changes in product availability and delivery promises.
Why It Might Be a Fit
This role requires strong interpersonal skills, functional and technical skills, and the ability to make timely decisions. The ideal candidate will have a customer focus, negotiating skills, and the ability to work in a fast-paced environment.
Requirements
- Interpersonal savvy
- Functional and technical skills
- Organizing
- Time management
- Problem solving
- Customer focus
- Negotiating
- Timely decision making
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