Role OverviewWe are looking for a reliable, detail-oriented Customer Service Representative to serve as the primary point of contact between our MRO clients and our repair/logistics operations. This role involves coordinating live repair orders, tracking parts through our ERP system, and working directly with technicians and shop floor staff to keep customers informed on lead times, costs, and delivery status.
What You Will Do
Manage an assigned book of MRO clients, track parts and repair orders through our ERP/inventory system, coordinate with technicians and shop leads, and provide customers with paperwork, images, and delivery updates.
Why It Might Be a Fit
This is a great fit for someone who wants more ownership than a call-center job offers, in a fast-growing, competitive segment of the aviation industry. We invest in people who take initiative — strong performers have a clear path to grow within the company.
Requirements
- 2+ years of customer service, logistics, or order coordination experience (aviation/MRO a plus)
- Comfortable learning an ERP/inventory system (e.g., Quantum, Trax, AvSight — training provided)
- Strong MS Office skills (Word, Excel, Outlook)
- Excellent written/verbal English communication; strong attention to detail
- Able to juggle multiple open orders and deadlines in a fast-paced environment
- Bilingual (English/Spanish) a plus
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