Role OverviewThe Customer Service Representative supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders, and providing service to our customers. This role obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
What You Will Do
Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives. Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Why It Might Be a Fit
Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred. Ability to effectively plan and organize.
Requirements
- Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
- Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
- Ability to read, write, and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time
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