Role OverviewThe Customer Service Representative will be the first point of contact for clients and their pets, greeting them with a smile, answering questions, and ensuring a fantastic experience. They will be responsible for scheduling appointments, managing reservations, and maintaining documents. The role requires excellent communication skills, a team player attitude, and a passion for working with animals.
What You Will Do
The main day-to-day responsibilities include greeting customers, answering phone calls and emails, scheduling appointments, and maintaining documents. The representative will also be responsible for escorting dogs to play areas, maintaining the cleanliness of the front office, and representing the company in a professional and friendly manner.
Why It Might Be a Fit
The ideal candidate will embody excellent communication skills, a team player attitude, and a passion for working with animals. They should be flexible, organized, and able to handle the physical demands of the role. The company offers benefits such as discounted daycare and boarding for employees, medical/vision/dental plans, and a 401k plan for full-time employees.
Requirements
- Excellent communication skills
- Team Player
- Customer Service Background
- Flexibility
- Organized
- Physical Stamina
- Dog Lover
Benefits
- Discounted daycare and boarding for employees
- Medical/vision/dental plans
- 401k plan
- Vacation time
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