Role OverviewThe Customer Service Representative serves as the primary point of contact for Lighthouse Louisiana customers, delivering exceptional service by providing accurate information, resolving issues, and ensuring a positive customer experience. This role is critical in building lasting relationships and fostering trust through effective communication and responsiveness.
What You Will Do
Identify and assess customer needs, provide accurate information, resolve issues, and ensure a positive customer experience. Process incoming customer purchase orders, manage orders, and update customer profiles.
Why It Might Be a Fit
A strong emphasis is placed on relationship building, teamwork, and maintaining a customer-first mindset to support the organization's mission and values.
Requirements
- High School / GED required
- Excellent verbal and written communication skills
- Competent in the Microsoft Office Suite
- NetSuite experience a plus
- 1-2 years’ customer service-related experience preferred
- Customer call center and State use experience is a plus
Benefits
- Salary Range: 17.00 - 19.00 hourly
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