Customer Service Representative

We are seeking a dedicated Bilingual (Spanish) Customer Service Representative to join our on-site Call Center team. In this role, you will handle inquiries related to Child Support Services, providing outstanding support through phone calls, chats, and emails.

What You Will Do

Informing Parent Paying Support (PPS) options for making payments, registering PPS to make electronic payments, informing Person Receiving Support (PRS) of options for receiving payments, and registering employers to make electronic payments.

Why It Might Be a Fit

Must be a U.S. citizen, fluent in Spanish, and have strong computer and phone skills, with proficiency in web-based applications.

Requirements

• Must be a U.S. citizen
• Must be fluent in Spanish (verbal and written)
• Strong computer and phone skills; proficiency in web-based applications
• Excellent verbal and written communication skills
• Ability to manage customer interactions with confidence and provide resolutions effectively
• High School Diploma or GED required
• Must be 18 years or older