Role OverviewAs a Customer Service Representative, you'll help people in your community access the financial solutions they need by building connections with our diverse customer base and processing transactions. You'll play a pivotal role in our high-performance environment, providing exceptional in-store experiences and helping customers access financial services.
What You Will Do
Your main day-to-day responsibilities will include connecting with customers, reviewing and validating transactions, offering personalized financial services, and maintaining customer information in our Point of Sale system. You'll also be responsible for building new business, assisting with customer account management, and participating in in-store and community events.
Why It Might Be a Fit
This role is ideal for someone looking to advance at a fast-growing, profitable, and impact-driven company. You'll have opportunities for hands-on training, coaching, and development, and you'll be part of a dynamic and fast-paced environment where you can build lasting relationships with customers and drive repeat business.
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
Benefits
- Paid on-the-job training
- Comprehensive new hire program
- Access to a robust learning management system
- Cross brand training
- Enrollment in a Key Holder Program
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources
- Free access to exclusive discounts
- Paid time off
- Relaxed, business casual dress code
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