Role OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish.
What You Will Do
Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner. Provide accurate and detailed information regarding our products and services. Resolve customer issues and complaints with empathy and professionalism.
Why It Might Be a Fit
The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team. A personal interest in photography, travel, or nature is highly desirable.
Requirements
- Proven experience in a customer service, customer support, or a similar client-facing role.
- Exceptional written and verbal communication skills with a professional and friendly telephone manner.
- Strong interpersonal skills and a genuine passion for helping others.
- Excellent problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using common customer service software and CRM systems.
- Strong organisational and time-management skills with the ability to prioritise tasks effectively.
- A high level of attention to detail and accuracy in all work.
Benefits
- A competitive hourly wage and benefits package.
- Opportunities for professional development and career growth.
- A supportive, creative, and friendly team environment.
- Generous paid time off and holiday entitlement.
- Employee discounts on Silearth products.
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