Role OverviewAs a Customer Service Representative at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships.
What You Will Do
You will assist customers with their inquiries, process orders, and address any concerns or issues they may have. You will also assist in preparation and tracking of quotes, and enter and track customer orders from inception through delivery.
Why It Might Be a Fit
You will demonstrate consistent, professional, customer-oriented, dependable, and on-time performance, and maintain professionalism and composure in a dynamic, team-based environment.
Requirements
- Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
- Ability to communicate effectively with customers, sales, suppliers, and other team members.
- Ability to make decisions based on information available.
- Ability to follow verbal and written instructions within specified time frames.
- Possession of intermediate to advanced MS Office and general computer skills.
- Experience with CSD software preferred
- 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
- Bachelor Degree in Business or related field preferred or equivalent experience.
Benefits
- Low-cost, low-deductible individual and family healthcare plans
- 8 paid holidays
- Weekly Pay
- 401(k)
- Dental Insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
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