Role OverviewThis is a Full Time role located at our warehouse in Salt Lake City, Utah. As a Customer Service Representative your primary focus will be responding to customer inquiries, assisting with orders, and facilitating communication between buyers and sellers.
What You Will Do
Respond to customer emails promptly and professionally, review and process transactions accurately, assist customers with problem orders, mediate communication between buyers and sellers, and make occasional outbound calls to customers.
Why It Might Be a Fit
You will be working in a supportive and collaborative work environment, with opportunities for growth and development, and the ability to develop multiple skills sets with a fast-growing company.
Requirements
- High school diploma or equivalent
- Previous experience in retail, customer service, consignment, or a related outdoor oriented field
- Proficient in written communication with a customer-first mindset
- Ability to politely de-escalate situations and resolve issues
- Quick to assimilate information and able to multitask effectively
- Strong problem-solving skills and the ability to coordinate with team members
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Passion for outdoor gear and sustainability is a plus
Benefits
- Supportive and collaborative work environment
- Fun and open work environment with growth potential into many areas of e-commerce
- Ability to develop multiple skills sets with a fast-growing company
- Shared season pass access to Alta, Snowbird, Solitude and Brighton!
- Employee discounts on outdoor gear
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