Role OverviewAs a Customer Service Representative, you will use advanced technology to protect homes and businesses in communities across the country. You'll respond to alarm activations, dispatch emergency responders, and deliver exceptional service to our customers. This is a 24/7 call center with various stable shifts to accommodate individual needs.
What You Will Do
You will process outbound calls to customers and authority agencies, provide detail-oriented customer service, respond to emergency signals, and handle security alarm activations in a professional manner.
Why It Might Be a Fit
This is a great opportunity for those who have experience or an interest in customer service and in fast-paced or high-stakes environments. No prior industry experience is necessary, and we provide extensive 4-week training.
Requirements
- Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
- Proficient computer, written, and verbal skills
- Comfortable using a headset in a high call volume setting
- Ability to successfully clear a drug screen and background check
Benefits
- Annual salary increases
- Shift differentials
- Performance bonuses
- Medical, Dental, Vision, and 401k
- Additional compensation for bilingual in Spanish
- Paid Vacation and Sick Time
- Wellness Program + Wellness DAYS OFF
- Internal advancement opportunities
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