Role OverviewThis position is an entry-level role responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone, or email. Incumbents in this role must demonstrate the ability to successfully complete training and live call monitoring review.
What You Will Do
Handle inbound/outbound phone inquiries about policy changes, review and discuss policy declarations page, renewals, billing information, cancellations, initial claim reporting and claim status. Service main contact center queues and achieve a monthly production score of 85% or above for six consecutive months.
Why It Might Be a Fit
We are looking for professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.
Requirements
- High School Diploma or GED
- Minimum of one (1) year of relevant customer service or call center work experience
- Previous work experience in insurance services or related service industry background is a plus
- Professional Insurance Designations preferred
- Valid Driver’s License required
- Florida 4-40 Customer Service License preferred
Benefits
- Medical
- Dental
- Vision
- Life & Disability Insurance
- 401(k)
- Health Savings Account
- Accident, Critical Illness and Hospital Indemnity
- Pet insurance
- Paid time off & Holiday pay
]]>