Role OverviewAlohaCare is a local, non-profit health plan serving Hawai`i's low-income residents with free Medicaid and dual Medicare health insurance coverage. The Customer Service Representative will support customers through inbound and outbound phone, digital, and occasional face-to-face service channels, using the highest degree of expertise, courtesy, and professionalism.
What You Will Do
The primary duties and responsibilities of the Customer Service Representative include fielding a wide range of incoming member and provider routine and complex calls, emails, texts, and chats concerning benefits, services, claims, and other inquiries. The representative will also maintain data integrity by entering and updating information in member and provider databases.
Why It Might Be a Fit
The ideal candidate will have strong interpersonal and facilitation skills, with the ability to communicate with all levels of the organization. They will also possess excellent time management and organizational skills, and be able to work independently with minimal supervision.
Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service, sales and/or customer facing responsibilities
- Achieves results, builds trust, communicate effectively, customer and quality focused
- Strong interpersonal and facilitation skills with the ability to communicate with all levels of the organization
- Working knowledge of Microsoft programs: Word, Excel, Outlook and PowerPoint
Benefits
- Low-cost medical, dental, drug and vision insurance
- Paid time-off
- 401k employer contribution
- Referral bonus
- Pretax transportation and parking program
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