Role OverviewThe Customer Service Representative will manage the day-to-day requirements for our customers, working closely with our sales team to promote business retention and growth. This role requires strong communication skills, intermediate computer skills, and problem-solving abilities. The CSR will have daily interaction with Pratt's internal facilities, manufacturing, inventory, and logistics teams, as well as with our customers' facility managers and purchasing teams.
What You Will Do
Primary responsibilities include creating specs for production, processing customer purchase orders, handling business customer complaints and questions, confirming On Time and In Full (OTIF) Shipments, and providing rapid responses to all customer tactical needs. The CSR will also track warehouse items to ensure availability and maintain business customer files.
Why It Might Be a Fit
This role is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing, high-visibility business. The CSR will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on-time and in-full delivery, and ensuring invoicing accuracy.
Requirements
- High school diploma or GED
- Bachelor's degree or equivalent education and experience preferred
- Experience with customer service in the manufacturing industry
- Experience with management of multiple customer accounts
- Experience with Amtech software preferred
- Strong communication skills both written and verbal
- Intermediate computer skills
- Strong math/algebra skills
- Problem solving and critical thinking
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Vision insurance
- Paid vacation days
- Paid holidays
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