Role OverviewWe are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
What You Will Do
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
Why It Might Be a Fit
Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: Medical, dental, and vision (eligibility after just 30 days of employment), Paid time off that increases with tenure, A 401(k) with company match and immediate vesting, Disability and life insurance, Employee recognition program, Generous tuition assistance program, Propane discounts.
Requirements
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Benefits
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
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