Role OverviewHandles customer inquiries and service requests within the electrical industry by applying developed knowledge of company products, procedures, and service systems. Works with established protocols to resolve issues, process orders, and ensure customer satisfaction.
What You Will Do
Performs routine customer service tasks, determines service priorities, observes service trends, handles communication, enters customer information, and ensures customer satisfaction.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, be able to work independently, and have experience with order management, data entry, and troubleshooting.
Requirements
- High School Diploma
- 2-4 years of experience
- Troubleshooting (Problem Solving)
- Data Entry
- Telephone Skills
- Positivity
- Multilingualism
- Record Keeping
- Rapport Building
- Tactfulness
- Order Management
Benefits
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
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