Customer Service Representative

Working as a critical part of the Sales team, this person will have a varied role including sales, marketing, data input, data cleansing, customer relationship management, customer services, and sales administration. Key responsibilities include building solid, long-term relationships with our customers and distributors, maintaining the company’s reputation by constantly and consistently meeting and exceeding the customer’s expectations, as well as communicating customer feedback to help constantly improve our service.

What You Will Do

Proactively call and respond to incoming calls from prospective customers and established customers, provide information about products and services, recommend additional products or services to meet customer needs, respond to customer requests and questions, and analyse and rectify customer concerns.

Why It Might Be a Fit

The ideal candidate will have strong organizational skills, comprehensive computer application skills, excellent analytical, time management, and organizational skills, and exceptional customer service skills with a friendly attitude and professional demeanor.

Requirements

• 2+ years experience in Customer Service
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively
• Comprehensive computer application skills – Microsoft Office including Microsoft Project
• Strong analytical, time management and organizational skills with ability to be detail oriented as well as strategic
• Excellent oral and written skills
• Exceptional customer service skills with a friendly attitude and professional demeanor

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account, health care, and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off, including 10 paid holidays per calendar year
• Paid vacation days beginning at 80 hours annually
• 40 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Business travel services
• Employee discounts
• Employee assistance program that includes company paid counseling sessions and legal services