Role OverviewThe Customer Service Representative serves as the primary point of contact for WCAC Energy programs, providing courteous, empathetic, and accurate assistance to clients, visitors, and callers. This role is responsible for responding to general program inquiries, collecting and entering client information, managing phones and reception duties, coordinating referrals, while ensuring timely follow-through and collaborative team support.
What You Will Do
The main day-to-day responsibilities include processing incoming and outgoing calls, greeting visitors and clients, and managing multiple priorities simultaneously. The role also involves using standard office equipment and providing excellent customer service.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, experience dealing with customers in person, and the ability to provide excellent customer service. Bilingual skills, particularly in Spanish, are a plus.
Requirements
- High School Diploma or HiSet equivalent
- Strong communication skills
- Experience dealing with customers in person
- Ability to provide excellent customer service
- Ability to manage multiple priorities simultaneously
- Ability to speak Spanish or other languages (a plus)
- Ability to use standard office equipment (training provided)
- Ability to successfully complete a National Grid’s background check process, including drug screen
Benefits
- Excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan
- Generous paid holiday calendar
- Vacation, personal, and sick time
- Fair and transparent pay practices
- Additional pay differential to bilingual employees
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