Role OverviewAs a Customer Service Representative, you will be responsible for handling customer contacts, including resolving issues and providing information on company products and programs. You will work in a fast-paced environment, handling multiple system applications and providing excellent customer service.
What You Will Do
Your main day-to-day responsibilities will include handling customer contacts, resolving issues, and providing information on company products and programs. You will also be responsible for investigating and analyzing customer issues and developing solutions to satisfy customer needs.
Why It Might Be a Fit
This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service. You will have the opportunity to work in a hybrid environment, including working remotely and/or on location, as needed.
Requirements
- Customer Service Experience preferred
- High School Diploma or GED
- Ability to multitask between multiple system applications
- Strong interpersonal verbal and written skills
- Multi/bilingual candidates preferred but not limited to
Benefits
- Competitive pay rate of $21.00 an hour
- Paid training
- Opportunities for career growth and development
- Hybrid work environment
- Paid holidays and vacation time
- Health, dental, and voluntary benefit plan offerings
- Charitable matching contribution program
- Employee Resource Groups (ERGs) for career building, volunteering, networking, and peer mentoring opportunities
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