Customer Service Representative

Pathfinder Bank
Any Location, NY
Category Banking
Job Description
Role Overview

Contributes to customer transactions, deposit account servicing, and day-to-day banking operations, ensuring a high level of service and adherence to banking regulations. Supports a team that values expertise and community.

What You Will Do

Process customer transactions, support daily branch operations, deliver exceptional customer experiences, and promote the Bank's products and services.

Why It Might Be a Fit

Must be organized, detail-oriented, and comfortable working in a fast-paced environment. Values a people-first culture built on respect, development, and service.

Requirements

  • High school diploma or equivalent
  • At least one year of customer service experience
  • 1-3 years of banking experience or cash handling experience
  • Professional in appearance and conduct
  • Intermediate computer skills (Microsoft Office and Outlook)
  • Basic mathematical functions
  • Ability to work as part of a team and assist other team members
  • Ability to adapt to change
  • Attention to detail and quality of work
  • Ability to multitask
  • Positive attitude

Benefits

  • Competitive compensation
  • Health coverage
  • 401(k) with company match
  • Generous paid time off
  • Paid volunteer opportunities
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