Role OverviewAs a Customer Service Representative for Phoenix Metro, you will support various service centers with portal management and collections. You will interact with customers via phone and email, address inquiries, provide information, and offer service assistance. You will also identify and analyze customer needs, provide creative solutions, and escalate complex issues to the management team.
What You Will Do
Your main responsibilities will include interacting with customers, identifying and analyzing customer needs, providing creative solutions, and maintaining detailed records of customer interactions. You will also follow up on delinquent accounts, update and maintain accurate records of communication and financial records, and reconcile cash application with open delinquent receivables.
Why It Might Be a Fit
To be successful in this role, you will need to have strong problem-solving and decision-making abilities, attention to detail and accuracy in data entry, and the ability to work in a fast-paced environment and prioritize tasks. You will also need to have excellent communication and interpersonal skills, patience, empathy, and a customer-centric mindset.
Requirements
- Strong computer skills
- Ability to solve problems and strong math skills
- 5 years' experience in collections, AR specialist, customer service
- Excellent phone communication skills
Benefits
- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits
- 401K match
- 8 company paid holidays
- PTO
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