Customer Service Representative

Village Pet Care
Jacksonville, NC
Category Customer Service
Job Description
Role Overview

We're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You Will Do

Greet pets and their humans, answer phone calls and emails, schedule appointments, manage reservations, and perform daily front desk operations.

Why It Might Be a Fit

You'll be a great fit if you have excellent communication skills, a customer service background, and a drive to meet and exceed client expectations. You'll also need to be flexible, organized, and able to handle/transport dogs of all sizes.

Requirements

  • Excellent communication skills
  • Team player
  • Customer service background
  • Flexibility
  • Organized
  • Physical stamina
  • Dog lover

Benefits

  • Discounted daycare and boarding for your own dog
  • Medical/vision/dental plans
  • 401k
]]>