Role OverviewThe Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.
What You Will Do
Managing customer accounts, handling a large number of phone calls, maintaining relationships with carriers and customers, and providing input and completing freight bills.
Why It Might Be a Fit
Strong customer service skills, ability to engage with the customer, strong communication skills, and ability to build sustainable trustworthy relationships through open and interactive communication.
Requirements
- A high school diploma
- 1-2 years of customer service experience
- Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
- Ability to calculate in all units of measure
- Ability to apply common sense understanding to instructions
- Ability to deal with problems involving several concrete variables
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