Role OverviewThe Customer Service Representative is responsible for providing effective customer service for all internal and external customers. The role involves using excellent knowledge of company products and programs, communicating effectively with customers, pilots, and team members, and providing personalized service to create customer loyalty.
What You Will Do
Responsibilities include greeting customers in a friendly and professional manner, providing concierge services, invoicing, recording customer preferences, and maintaining a neat work area. The role also involves proactive preparation for incoming aircraft, providing timely feedback, and partnering with the line service team to meet and exceed customer service expectations.
Why It Might Be a Fit
To be successful in this role, you should be a positive, up-beat person with excellent communication skills, a strong ability to sense what another person wants and needs, and a commitment to living up to your commitments. You should also be able to work in a fast-paced environment and provide a level of customer service unrivaled by the competition.
Requirements
- High School Diploma or equivalent
- Customer service experience preferably in the service industry
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Zero tolerance drug free employer includes pre-employment and random screening
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses
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