Role OverviewThe Customer Service Representative is responsible for maintaining a positive relationship with customers, assisting customers and other R&L employees in tracking and monitoring freight movement, and resolving issues. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
What You Will Do
The main day-to-day responsibilities include maintaining a positive relationship with customers, assisting with freight movement, and resolving issues. The CSR will also assist other terminals in freight related issues and perform other related duties.
Why It Might Be a Fit
The ideal candidate will have strong communication and critical thinking skills, be able to work in a fast-paced environment, and have experience in general office and customer service. The company values its employees and customers, and the CSR will be expected to promote company goals and objectives.
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge of Windows, Outlook, and other Microsoft products
- Ability to type 30+ WPM
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at exclusive employee resorts
- Excellent compensation
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