Role OverviewAs a Customer Service Representative, you'll help people in your community access financial solutions by building connections with our diverse customer base, processing transactions, and providing exceptional in-store experiences. You'll play a pivotal role in our high-performance environment, working in a dynamic and fast-paced environment to meet individual and team performance standards.
What You Will Do
Your main responsibilities will include connecting with customers, reviewing and processing transactions, maximizing customer success, and maintaining internal and external store appearance. You'll also participate in ongoing training, stay current on product and process changes, and conduct additional tasks as directed by leadership.
Why It Might Be a Fit
If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then this role might be a fit. You'll have access to a robust learning management system, cross-brand training, and performance-based career advancement opportunities.
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
Benefits
- Paid on-the-job training
- Comprehensive new hire program
- Access to a robust learning management system
- Cross-brand training
- Enrollment in a Key Holder Program
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan
- Company match program
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources
- Life coaching
- Exclusive discounts from nationwide and local retailers
- Paid time off
- Relaxed, business casual dress code
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