Role OverviewAs a Customer Service Representative, you will be the direct point of contact for patients, caregivers, referral sources, and commercial accounts. You will interact with customers to provide information, handle complaints, and resolve inquiries. You will also receive, qualify, and process customer orders in a timely and efficient manner.
What You Will Do
Your main responsibilities will include answering phone calls, greeting visitors, distributing mail, processing orders, and handling customer complaints. You will also be responsible for auditing deliveries, tracking rentals, and maintaining patient files.
Why It Might Be a Fit
This role requires strong communication skills, the ability to make independent decisions, and a capacity to work in a fast-paced environment. You will be working in a rapidly growing company with a focus on customer service and satisfaction.
Requirements
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel, etc.)
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Benefits
- Medical Insurance (multiple plans to choose from)
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
]]>