Customer Service Representative

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions while providing exceptional in-store experiences.

What You Will Do

Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle.

Why It Might Be a Fit

If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! We offer hands-on training, coaching, and development as we invest in your long-term success.

Requirements

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross brand training.
• Enrollment in a Key Holder Program.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance.
• Traditional 401(k) and Roth 401(k) Retirement plan.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits.
• Free access to mental health resources.
• Free access to exclusive discounts.
• Paid time off that grows with you.
• Relaxed, business casual dress code.