Role OverviewThe Customer Service Representative will provide world-class customer service to consumers, troubleshooting, warranty questions, installation support, and product concerns. They will work remotely and receive paid virtual training in Moen products.
What You Will Do
The responsibilities include being the trusted resource for customers, gathering details, diagnosing issues, guiding customers through a clear, step-by-step fix, and delivering a genuinely helpful experience on every contact.
Why It Might Be a Fit
The role requires empathy, patience, and sound judgment to make people feel heard, solid problem-solving, and comfort working across several systems at once while keeping work accurate.
Requirements
- High school diploma or GED
- Clear, confident communication and real active listening
- Empathy, patience, and sound judgment to make people feel heard
- Solid problem-solving and comfort working across several systems at once while keeping work accurate
- Basic computer skills and the curiosity to learn new systems and products
Benefits
- 100% Remote Position
- Diverse, inclusive, and welcoming culture with Employee Resource Groups
- Self-led career development program with rewarding pay increases
- Annual merit increases and company bonus opportunities
- Medical, dental, and vision coverage from day one
- Paid time off from day one
- Tuition Reimbursement
- 401(k) with company match up to 3%
- Profit Sharing
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